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We have category diversity along with channel diversity, and Capillary has been able to do that very, very efficiently for us. I personally have been very impressed with the Capillary team...Whenever you hit a problem, their attitude is what can be done done to solve the problem, rather than stating reasons why it could not be solved.Read more

We are very excited to move to the Capillary platform. There's a more robust engine for doing incentives for our guests and for just reaching out and communicating with all of our members. We're just looking at ...ways to incentivize our members to stay more our hotels to stay outside of their normal hotels and generate more revenue for our hotels.Read more

We chose Capillary because of their in-depth knowledge and experience in the loyalty space. We are off to a great start and we're so excited about all of the possibilities and looking forward to seeing...how the Capillary team will help us take our program to the next level.Read more

At Domino's Indonesia, we were looking to build a better brand connect with our customers and use data to understand them better. We wanted customers to have a personalized experience while ordering on our own mobile app and drive more repeat orders.... Capillary was able to help us by leveraging the capabilities of their CRM & engagement platform. They were able to help us continuously engage with our customers by creating personalized customer journeys using an omnichannel engagement solution that included various social channels. There is a need to stay updated with what the consumers want and how we engage with them in the current fast-changing digital landscape. Their team was able to understand our requirement quickly and helped us to drive value faster by going live with the solution.Read more

Capillary has helped me a lot from the beginning of the program. There are many things I like about Capillary, such as Loyalty+, which I can use to engage customers, Insight+, which provides easy access...to customer insights, and Engage+, which supports us in running many campaigns. Capillary also helped me build a mobile application, making it easy for us to connect with our members.Read more

It was almost maybe 15 years back that we started working with them and we've seen it evolve over the years. I believe a lot of capabilities that have been built in Capillary and continue to be built have...come from the needs that our businesses face. And we always found Capillary very responsive to aligning with the business needs and being there for us. So I think the relation to which has worked well and stood the test of time.Read more

Capillary’s platform has been a good tool for building our loyalty program across multiple brands. It's good for us to have a single view of the customer across different brands and it makes the data...a lot more clean. we can leverage off of the experience of capillary to ensure that their system itself is equipped with all of the necessary functions that an advancedloty program will have. Things like badges are being implemented and there's no promotion that we have thought about in loyalty that isn't already available on the capillary system because the system is already advanced.Read more