ENGAGEMENT
Maximizing Customer Lifetime Value with Personalized Loyalty Program
If there’s one thing that can be called the true heartbeat of a business – it’s its Customer. Irrespective of whether the business is an online or offline one, it cannot exist without the customers that support it.
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ENGAGEMENT
Evolution from Multichannel to Omnichannel CRM
An omnichannel strategy essentially outlines how a business intends to offer a seamless and connected customer experience across multiple channels like app, in-store, website, social media etc.
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ENGAGEMENT
Ace Your CRM Strategy Test
According to CMO’s 2018 Highlights & Insights Report, today’s customers rate customer service as the most important factor they consider before choosing a brand/product.
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