Catalyzing Growth
Brand, Consumer and Loyalty in the Age of AI
September 29-30, 2026, Nashville
Gaylord Opryland Resort & Convention Center
About Captivate
Where AI Ignites the Next Era of Growth
Captivate 2026 is Capillary Technologies’ flagship global conference, uniting forward-thinking CMOs and revenue leaders. This year, we are widening the aperture to explore how brands can become true catalysts for their own growth.
Join global innovators to discover how AI-led actions, deep personalization, and data insights combine to drive scalable commerce and revenue growth. We are redefining the category, showing you how to pull multiple growth levers where customer loyalty is just the foundation.
Brands in the Room
The full agenda
Two days of main-stage reveals, customer stories and after-hours conversation in Nashville — including the first public look at the Balanced Loyalty Quotient Report.
September 29–30, 2026 · Gaylord Opryland Resort
Day 01 · Sep 29
The Catalyst Begins
Day 02 · Sep 30
Rethink Loyalty. Catalyze Growth.
Day 01 · Sep 29
The Catalyst Begins
Day 02 · Sep 30
Rethink Loyalty. Catalyze Growth.
● Main Stage
● Exclusive Forum
● Customer Showcase
● Partner Spotlight
● Break & Networking
- Magnolia Mezzanine 9–10
9:30 – 12:30 PM Exclusive Forum
Customer Advisory Board
An exclusive forum for Capillary's Customer Advisory Board.
10:00 – 11:30 AM Exclusive Forum
aiRA Workshop
Get hands-on with the agentic future of loyalty.
Midday Break & Networking
Lunch & Connections
3:30 – 4:00 PM Main Stage
Welcome to Captivate 2026
Setting the stage for two days of growth, innovation and what's next.
4:00 – 5:00 PM Featured Keynote
Cooper Manning
A fireside conversation, plus audience Q&A.
5:00 – 5:30 PM Main Stage
The Growth Reveal
A new chapter in Capillary's growth story.
5:30 – 5:50 PM Main Stage
The Agentic Future of Loyalty
Loyalty + aiRA as a customer growth engine.
5:50 – 6:35 PM Customer Showcase
What's Actually Working: Loyalty-Enabled Growth in 2026
OSJL
RaceTrac
Adobe
6:35 – 6:55 PM Partner Spotlight
Bilt
A fireside conversation.
Flagship Evening
Captivate After Hours
Cocktails, dinner, live acoustic music and conversations at the Crystal Gazebo.
7:00 – 10:00 PM
- Ryman Ballroom ABDE
8:00 – 8:45 AM Break & Networking
Breakfast
8:45 – 9:00 AM Main Stage
Setting the Stage for Day 2
9:00 – 9:45 AM Research Reveal
State of Loyalty + The BLQ Report Reveal
The first public reveal of Capillary's Balanced Loyalty Quotient research.
9:45 – 10:30 AM Main Stage
Global Loyalty, Local Lessons
What markets can learn from each other.
10:30 – 10:45 AM Break & Networking
Coffee + Conversations
10:45 – 11:00 AM Main Stage
aiRA + Experience+
From an idea to an engaging loyalty experience.
11:00 – 11:20 AM Customer Showcase
Blain's
11:20 – 11:40 AM Customer Showcase
Hertz
11:40 AM – 12:00 PM Partner Spotlight
ValueCraft
12:00 – 1:00 PM Break & Networking
Lunch + Networking
1:00 – 1:15 PM Main Stage
Rewards+, Reimagined
1:15 – 1:55 PM Main Stage
Beyond Points
Partnerships, ecosystems & rewards members actually value.
1:55 – 2:15 PM Customer Showcase
ADAC
2:15 – 2:30 PM Main Stage
Capillary Perspective
2:30 – 3:15 PM Main Stage
The Hardest Loyalty Challenge in the World
What healthcare teaches us about human behavior.
3:15 – 3:30 PM Break & Networking
Coffee + Conversations
3:30 – 3:45 PM Main Stage
Inside aiRA
The AI POV, product and adoption story.
3:45 – 4:15 PM Main Stage
AI in Marketing: What's Real, What's Hype, What's Actually Working
4:15 – 4:30 PM Main Stage
Closing Thoughts
The future of customer relationships.
4:30 – 5:00 PM Main Stage
Be the Growth Catalyst
Turning loyalty into measurable business outcomes.
5:00 – 6:00 PM Break & Networking
Happy Hour + Nashville Networking
Flagship Evening
Captivate Takes Nashville
Dinner, drinks, country music and more at Whiskey River Saloon.
7:00 PM → late
The Minds Driving the Next Frontier
Ryan Mitchell
Senior Director - Brand & Partnerships
Hertz
Paula Thomas
Founder & CEO
Let's Talk Loyalty
John Pedini
Principal Analyst, Customer Loyalty
Forrester
Rajan Anandan
Managing Director
PeakXV Partners & Surge
Hal Brierley
Former Founding CEO
Epsilon, Brierley+Partners & e-Rewards
Voices Shaping Captivate
Why Should you Attend?
Three reasons people fly in for Captivate.
Network
100+ peers in the room
Heads of loyalty, CX, and marketing from billion-dollar brands. Hallway conversations beat panel takeaways — Captivate optimizes for both.
Substance
Showcases, Panels & The BLQ Reveal
Customer showcases and deep panels that define the future of growth. Plus, get exclusive first access to the BLQ Report and discover the missing half of customer loyalty.
AI in context
aiRA in Action & Product Showcases
Watch aiRA execute real campaigns on real data, live on stage. Alongside next-gen product showcases, see the exact technology top brands are using to capture market share.
For Brands*
Early Bird Registration
$500
Valid until February 14, 2026
Standard Registration
$1,000
Applicable from February 15, 2026
For partnerships/sponsorships,
please reach out to us at
*Capillary Technologies reserves the right to review all participation requests and confirm attendance at its discretion.
Registration Form
Captivate 2026 – Interest Form
Agenda
APRIL 7
Yoga & Meditation
7:00 AM - 8:00 AM
Registration & Breakfast
9:00 AM - 10:00 AM
Conference Kick-off
9:00 AM - 10:00 AM
World's Largest Loyalty
Programs | Paula Thomas
10:30 AM - 11:00 AM
The Future of Loyalty
Marketing | John Pedini
11:00 AM - 12:00 PM
Customer Showcase
12:00 PM - 12:30 PM
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