Made Personal.
Brand, Consumer and Loyalty in the Age of AI
September 29-30, 2026, Nashville
Gaylord Opryland Resort & Convention Center
About Captivate
Here is where AI Powers the Fastest Track to Customer Loyalty
Captivate is Capillary Technologies’ global flagship conference and the definitive platform for innovation in loyalty and artificial intelligence. The 2026 edition—the third edition of Captivate, hosted this year in the US—brings together leaders shaping the next generation of intelligently designed, future-ready loyalty programs.
With AI-first thinking at its core, Captivate 2026 explores how intelligence is rewriting the rules of loyalty through smarter engagement, deeper personalization, and measurable brand affinity. It is where global brands, innovators, and technology builders converge to define what’s next in the world of customer loyalty.
Brands in the Room
The Minds Driving the Next Frontier
Ryan Mitchell
Senior Director - Brand & Partnerships
Hertz
Paula Thomas
Founder & CEO
Let's Talk Loyalty
John Pedini
Principal Analyst, Customer Loyalty
Forrester
Rajan Anandan
Managing Director
PeakXV Partners & Surge
Hal Brierley
Former Founding CEO
Epsilon, Brierley+Partners & e-Rewards
Voices Shaping Captivate
Why Should you Attend?
Three reasons people fly in for Captivate.
Network
100+ peers in the room
Heads of loyalty, CX, and marketing from billion-dollar brands. Hallway conversations beat panel takeaways — Captivate optimizes for both.
Substance
Working sessions, not just panels.
Forrester analysts, retail loyalty veterans, and operating leaders share what’s actually moving the numbers. Three workshops per attendee.
AI in context
See aiRA live
Capillary’s agentic AI for loyalty teams, on stage — running real campaigns on real customer data. First public look at what’s been in the lab.
For Brands*
Early Bird Registration
$500
Valid until February 14, 2026
Standard Registration
$1,000
Applicable from February 15, 2026
For partnerships/sponsorships,
please reach out to us at
*Capillary Technologies reserves the right to review all participation requests and confirm attendance at its discretion.
Registration Form
Captivate 2026 – Interest Form
Agenda
APRIL 7
Yoga & Meditation
7:00 AM - 8:00 AM
Registration & Breakfast
9:00 AM - 10:00 AM
Conference Kick-off
9:00 AM - 10:00 AM
World's Largest Loyalty
Programs | Paula Thomas
10:30 AM - 11:00 AM
The Future of Loyalty
Marketing | John Pedini
11:00 AM - 12:00 PM
Customer Showcase
12:00 PM - 12:30 PM
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