Catalyzing Growth
Brand, Consumer and Loyalty in the Age of AI
September 29-30, 2026, Nashville
Gaylord Opryland Resort & Convention Center
About Captivate
Where AI Ignites the Next Era of Growth
Captivate 2026 is Capillary Technologies’ flagship global conference, uniting forward-thinking CMOs and revenue leaders. This year, we are widening the aperture to explore how brands can become true catalysts for their own growth.
Join global innovators to discover how AI-led actions, deep personalization, and data insights combine to drive scalable commerce and revenue growth. We are redefining the category, showing you how to pull multiple growth levers where customer loyalty is just the foundation.
Brands in the Room
The Minds Driving the Next Frontier
Ryan Mitchell
Senior Director - Brand & Partnerships
Hertz
Paula Thomas
Founder & CEO
Let's Talk Loyalty
John Pedini
Principal Analyst, Customer Loyalty
Forrester
Rajan Anandan
Managing Director
PeakXV Partners & Surge
Hal Brierley
Former Founding CEO
Epsilon, Brierley+Partners & e-Rewards
Voices Shaping Captivate
Why Should you Attend?
Three reasons people fly in for Captivate.
Network
100+ peers in the room
Heads of loyalty, CX, and marketing from billion-dollar brands. Hallway conversations beat panel takeaways — Captivate optimizes for both.
Substance
Showcases, Panels & The BLQ Reveal
Customer showcases and deep panels that define the future of growth. Plus, get exclusive first access to the BLQ Report and discover the missing half of customer loyalty.
AI in context
aiRA in Action & Product Showcases
Watch aiRA execute real campaigns on real data, live on stage. Alongside next-gen product showcases, see the exact technology top brands are using to capture market share.
For Brands*
Early Bird Registration
$500
Valid until February 14, 2026
Standard Registration
$1,000
Applicable from February 15, 2026
For partnerships/sponsorships,
please reach out to us at
*Capillary Technologies reserves the right to review all participation requests and confirm attendance at its discretion.
Registration Form
Captivate 2026 – Interest Form
Agenda
APRIL 7
Yoga & Meditation
7:00 AM - 8:00 AM
Registration & Breakfast
9:00 AM - 10:00 AM
Conference Kick-off
9:00 AM - 10:00 AM
World's Largest Loyalty
Programs | Paula Thomas
10:30 AM - 11:00 AM
The Future of Loyalty
Marketing | John Pedini
11:00 AM - 12:00 PM
Customer Showcase
12:00 PM - 12:30 PM
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