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One stop for marketing solutions in loyalty, insights,
marketing engagement, and in-store analytics.

customer loyalty mistakes
Capillary Infographics

10 Customer Loyalty Mistakes Driving Your Customers Away

By Anjali Pillai 4 Min Read January 6, 2025

Here are 10 key customer loyalty mistakes that brands often make, risking a relationship with their customers and missing out on potential sales.

Featured Articles

CPG

CPG Loyalty Programs: Create the Right Engagement for Your Brand

By Alexis Kvamme4 Min Read
Capillary Technologies - Expertise Blog

Is Subscription-Based Loyalty the New Customer Retention Strategy?

By Anjali Pillai4 Min Read
Artificial Intelligence

10 Powerful Ways AI is Revolutionizing Loyalty in Retail

By Anjali Pillai4 Min Read
Blogs

Top Loyalty Program Myths: Debunking 10 Misconceptions In Customer Loyalty

By Summaya4 Min Read

Trending Topics

The Science of Emotional Loyalty and Why it Matters for Brands

By Capillary Marcom 5 Min Read

How Capillary’s Nudge Framework can be a Gamechanger for Loyalty Marketers

By Jubin Mehta 5 Min Read

Recently Added

Blogs Loyalty

Building Better Partnerships: Introduction To Channel Loyalty Programs

By Summaya
November 20, 2024 | 7 Min Read

A well-strategized channel partner loyalty program can positively influence the willingness, and...

Wise Marketer Webinar Harnessing AI to drive customer loyalty

Harnessing AI for Enhanced Customer Loyalty

By Capillary Marcom
November 20, 2024 | 3 Min Read

Is AI truly revolutionizing loyalty or is it all a...

Agency vs SaaS in the loyalty management space Loyalty

How SaaS Loyalty Technology Is Breaking the Mold of Agency-Led Solutions

By Sridhar Bollam
November 18, 2024 | 5 Min Read

Traditionally, loyalty management has been an agency-led model where a brand would work with...

Welcome Series Customer Engagement

First Impressions Matter: Building Loyalty from Day One with a Great Welcome Series

By Kyle Burger
November 15, 2024 | 4 Min Read

Discover how a thoughtful welcome series can boost loyalty, build connections, and turn new members...

retail-loyalty-programs Digital Transformation

Exploring The Top 5 Retail Loyalty Programs In The Middle East

By Capillary Marcom
November 14, 2024 | 6 Min Read

The Middle Eastern market’s upgraded promotional schemes like visual merchandising, advertising,...

Preventing Return Fraud Fraud Management

Balancing Trust and Security: How to Prevent Return Fraud Without Losing Member Trust

By Alexis Kvamme
November 11, 2024 | 4 Min Read

Discover practical strategies to tackle return fraud in loyalty programs, ensuring both fraud...

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