Strategies for improving customer experience using your marketing big data March 5th 2:00PM SGT/ 11:30AM IST
Great brands don’t market, they build loyalty. When brands engage with customers across their preferred channels, customers become more loyal, make more purchases and become fans for life. By harmonizing all of the data a company collects, brands can learn exactly what their customers want to know from them, when they want it and what channel they prefer to hear it from. Big data is fueling the future of retail, and you need to make sure you’re gassed up!
In this Webinar, you will learn;
- Best practices that have worked for different retail brands across the world.
- How to build great omni-channel customer experiences
- How to build a profitable engagement through automated personalized recommendations
- The Dos and Don’ts of efficient customer service
We’ve got a great speaker lined up for you in Capillary’s Vice President of Professional Services, Govind Seshadri. Govind heads Analytics, Systems Integrations, Managed Services and Technical Support functions at Capillary and brings over 20 years of IT and consulting experience. He is a published author with Cambridge Press and has held leadership roles at Cognizant, Sun Microsystems/SeeBeyond and StoreRunner Network.
Govind plans to address many of the “Top Asks” we receive from retailers every day such as;
- Data Collection and Enrichment
- Data hygiene, Brand syndicates, Merging identification
- Big Data Analytics
- Mostly descriptive with segmentation and attribution; moving to predictive
- Simplified Retail Processes
- Close of day operation, Merchandising
- Personalized Campaigns
- Brand building, Bounce-back, Acquisition
- Building Loyalty
- Increase redemption rate, Gamification, Countering “Showrooming”
- Intelligent recommendations
- Customer Complaints and Feedback
- CSAT, Surveys, Social sentiments
Join us on Thursday, March 5th, 2015 to learn the must-knows in creating an efficient omni-channel customer experience using Big Data.
Can’t wait untill March 5th? Want to learn more about Capillary’s Intelligent Customer Engagement™ suite?