Consumer CRM

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The State of Omni-Channel Retail in India- Is it time yet?–Part 1

Author: Abhijeet Vijayvergia, VP-India and South-East Asia, Capillary Technologies. "I want us to stop talking about digital and physical retail as if they're two separate things. The customer doesn't think of it that way, and we can't either,"-- Doug McMillon, CEO Walmart. This quote clearly sums up the way ahead for omni Channel retail in [...]

Chinese New Year 2015 Thank You To All! #CNYThankYou

Every holiday countless retailers and retail associates sacrifice valuable time with their loved ones to ensure that their customers have a wonderful day. This New Year, team Capillary wanted to do something special for those hardworking retailers. Here is our way of saying thank you! The Chinese New Year celebration is all about sharing laughter, [...]

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The Power of Connecting Brands With Customers

I recently came across this video on my Facebook wall and loved the way this group of musicians used Beethoven to pay homage to their city. What I also couldn't help noticing was the audience. All of them within a matter of seconds pulled out their phones and started recording. Why did they do this [...]

Top ‘Customer Engagement Takeaways’

  NRF SPECIAL: 27,000 delegates from across the world gathered in New York this January at NRF 2013, making it the largest platform for discussing the future of global retail industry.¬†Team Capillary brings to you the three most talked about customer engagement trends at the show. 1. "The Great Convergence" : Deloitte In a keynote [...]