Top ‘Customer Engagement Takeaways’

  NRF SPECIAL: 27,000 delegates from across the world gathered in New York this January at NRF 2013, making it the largest platform for discussing the future of global retail industry. Team Capillary brings to you the three most talked about customer engagement trends at the show. 1. "The Great Convergence" : Deloitte In a keynote addressed delivered at NRF's BIG Show 2013, Alison Paul, compared the impact of the digital revolution to the Indsutrial Revolution and how it caused a massive reconstruction of the industry. Rather than change in retail technology, he said it is consumer technology that is changing [...]